Privacy Policy

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Definitions

Personal Data is data by which a  living person can be identified directly or indirectly. Personal Data may include a name, personal email address, phone number, credit card number, bank details, or date of birth. Where a piece of data that can’t be used to identify an individual on its own, is combined with other data held and is then able to identify an individual then all of that data is Personal Data. 

Process/Processing encompasses almost any handling or use of Personal Data, including (but not limited to) collection, recording, organisation, modification, transfer, storage, and deletion.

Collecting Personal Data

We may collect Personal Data directly from you when you:

• Make an enquiry or contact us during the ordinary course of business such as by online enquiry, email phone or by letter
• Purchase or request products or services from us
• Use our website (including automatically via technology such as cookies)
• Notify us of a data breach, exercise your privacy rights or make a complaint
• Complete any surveys we contact you about.

Processing your personal data

We typically Process the following types of Personal Data about you:

• Personal details, including name, surnames, home address, personal email address and personal phone number, home contact details, emergency contact details, country of residence
• Professional details, including your work email address, your role, industry, location, position and/or job title within your employment, and other work contact details
• Details of your visits to our premises and to systems, software, websites, and applications including access and location data, CCTV footage and communications data
• Details of transactions you carry out with us in the course of business or through our website.

Cookies & Third Party Links

Where appropriate, we will ask for you to consent to cookies in order to collect data that we use on our website. By accepting the use of this data, it will improve your experience when visiting our page. It is within your right to reject non-essential cookies. You can amend your browser options to block some cookie use when using our site in the future. Visitors to our page who disable cookies can explore parts of the website however certain features may not function.

The types of cookies listed below are used on our website:

Strictly Necessary Cookies 

These cookies are essential for our website to function and navigate pages. Without these cookies, critical services enabling the website operations would not function.

Functional Cookies 

Functional cookies allow our website to retain the preferences chosen by you. These preferences include text size, fonts, and other sections of the website that can be customised.

Performance Cookies

These cookies collect information about how visitors use our websites, so that we can analyse traffic and understand how our visitors interact with our websites.

Third-Party

Our website may contain links to websites operated by third-party companies. As we are not responsible for their privacy protection, we highly recommend you to read the relevant privacy policy of the third-party. This will conclude how the third-party handle any information they obtain from you.

Your Rights

Under certain circumstances and subject to applicable laws, you have various rights regarding your Personal Data, which may include:

• Right to access: You have the right to obtain the confirmation of the existence or non-existence of the Processing of your Personal Data and receive copies of such Personal Data.
• Right to rectify: You have the right to request that we rectify inaccuracies in your Personal Data or complete it.
• Right to erasure: You can ask us to delete your Personal Data in the following cases:

- When it is no longer necessary for the purposes for which it was collected

- You have revoked your consent

- Following the exercise of your right to object

- You Personal Data has been Processed unlawfully

- To comply with a legal obligation

We are not obliged to comply with your request for erasure of your Personal Data, in particular if its Processing is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims.

•  Right to restrict: You may ask us to restrict the Processing of your Personal Data (i.e., to retain it without using it) when:

- its accuracy is disputed;

- its Processing is unlawful, but you do not want it deleted;

- it is still necessary for the establishment, exercise or defense of legal claims;

- we verify the existence of compelling reasons in connection with the exercise of your right to object.

• Right to portability: You may ask us to provide you with your Personal Data in a structured, commonly used, and machine-readable format, or you may request that it be transmitted directly to another controller, but only if the Processing is based on your consent or the performance of a contract with you and the Processing is automated.
• Right to withdraw your consent: You can withdraw your consent to Process your Personal Data at any time, if the Processing is based on your consent, without affecting the lawfulness of the Processing based on your consent and carried out prior to your withdrawal of consent. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can do so using the unsubscribe tool in that communication (if it is an email), or by contacting us. If you have provided consent for your details to be shared with a third party, and wish to withdraw this consent, please also contact the relevant third party in order to amend your preferences.
• Right to object: Where we are relying upon legitimate interest to Process Personal Data, then you have the right to object to that Processing. In such case, we must stop that Processing unless we can either demonstrate legitimate grounds for the Processing that override your interests, rights, and freedoms or where we need to Process your Personal Data for the establishment, exercise, or defence of legal claims. You also have the right to object to receiving any direct marketing to which you previously opted in.

You can exercise your rights by contacting us. We endeavour to respond to such requests promptly, although we reserve the right to extend this period for complex requests, in accordance with applicable law.

In any of the situations listed above, in case of doubt about your identity, we may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to comply with our security obligations and to prevent unauthorised disclosure of data.